A Framework to Create Performance Indicators in Knowledge Management

Knowledge management (KM) is emerging as one of the most powerful management tools in today’s manufacturing. It looks at the company resources in order to gain competitive advantage. The management of these resources can mean the difference between success and failure in a competitive environment. This encourages companies to look for better ways in the management of these intangible assets, developing KM projects in order to provide KM solutions to solve knowledge bottlenecks through Knowledge processes. However, if KM solutions are considered as an important part in today’s businesses, they should be under the same controls as other management solutions, implying that Knowledge management solutions should be monitored as traditional solutions in order to assess the impact on the business objectives.